All orders are typically processed within 1-2 business days upon receiving your order confirmation email, excluding weekends and holidays. Once your order has been shipped, you will receive an email notification from us containing a tracking number, allowing you to monitor its status. Please allow up to 48 hours for the tracking information to become available.
In the event of delays resulting from a high volume of orders or issues with postal services beyond our control, we will promptly contact you to confirm whether you still wish to proceed with your order.
We provide free shipping within the United States, with the exception of certain regions: Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces America, Armed Forces Europe, and Armed Forces Pacific.
Shipping outside of the USA is not available, with some exceptions. If the website permits you to proceed with checkout and enter your shipping address, you will receive your order. Additionally, select products are available for shipping to Canada.
We require customers to provide a Shipping Address Phone Number for our products, given their size and value.
Launch Monitor Shipments: Launch Monitors are shipped directly from Indoor Golf Direct the next business day to prevent any delays.
In-Store Pickup: We do not offer the option for in-store pickup.
Shipping to P.O. Boxes: Unfortunately, we do not ship to P.O. boxes.
Returns and Refunds: We accept returns within 30 days of delivery for unused items in their original condition and offer a full refund of the order amount (exclusions may apply). For more details, please refer to our Return and Refund Policy.
Cancellation Policy (Before Order Ships): To cancel an order and avoid a 3% merchant processing fee, it must be done within 24 hours of placing the order. Please send your cancellation request promptly via email to sales@indoorgolfdirect.com. If the order has already left the warehouse, the customer will be responsible for the return shipping cost along with the 3% merchant processing fee. Should an order be canceled after it has shipped, it will be treated as a regular 30-day return, subjecting it to return shipping costs and restocking fees, which are the customer's responsibility.
Cancellation of Custom Orders: Custom or made-to-order products cannot be canceled or refunded since they are produced specifically for your order. All sales are considered final for custom-made and made-to-order products.
Damaged Orders: If your order arrives damaged, please contact us immediately at sales@indoorgolfdirect.com with your order number and a photo of the item's condition.
For any further inquiries, feel free to reach out to us at sales@indoorgolfdirect.com or call us at 844-752-1700.
